Experience
Tru Partnership
By our “People first, Tech second” culture & how it impacts our client’s success.
- Award-winning Culture
- High-Touch & Truly Personal
- Great Place To Work Certified
- Live Helpdesk 24/7
- 97% Awesome Feedback past 3 Years
- Extension of Your Team
- Long-term Partnership, Not A Vendor
TruAdvantage by the Numbers
There is a reason that our Managed IT has over 14 awards by IT Committees (CRN, MSP501) & 200 plus five-star reviews on Google by our clients.
What Sets Our Managed IT (totalCARE)
Apart & Impacts Our Clients' Success?
- MSP501 Ranked #1 in Bay Area, #9 in California
- Google 200 Plus Reviews
- CRN MSP500 Award
- Expertise.com Top IT Bay Area
- MSSP Top Security Award
- Clutch Top IT & Cybersecurity California
- UpCity Excellence Award San Jose
- CloudTango Top MSP Bay Area
- Great Place to Work Certified
Our Award-Winning Managed IT (totalCARE) Features & Benefits
MSP501 ranked us #1 in Bay Area and #9 in California. Our friendly and certified helpdesk gets to know you and your staff.
Guarantees
- 100% Satisfaction Guarantee
- Answer Phone within 90 Seconds
- Onsite On-time Guarantee
- Try Us Before You Commit
- Make Things Right If We Fall Short
- Discounted Welcome Aboard Onboarding
Helpdesk Support
- 24x7 Helpdesk Support
- Unlimited Live Support
- Emergency Response
- Onsite Emergency Response
- Weekends & Holidays Helpdesk Support
- Unlimited Onsite Support
Proactive IT Management
- 24x 7 Network Operation Center (NOC)
- 24x7 Server & Infrastructure Monitoring and Alerting
- 24x7 Firewall Monitoring & Alerting
- 24x7 Alert Escalation, Troubleshooting & Resolution
- Scheduled Preventive Maintenance
- Equipment Recycling
Client Success Program (vCIO)
- Two Dedicated IT Support Engineers
- Technology Alignment & Strategic Planning
- Backup & Disaster Recovery Planning
- Dedicated Client Success Manager
- Client Satisfaction Feedback Process
- Bi-weekly Quality Assurance Touches
- Quarterly Strategic Business Reviews
- Custom Staff Onboarding & Offboarding Forms
- Financing (Equipment, Software and Project) + HW Rental
- Procurement Services
- License, Contract & Vendor Management
- Acceptable Use Policy
- Compliance & Risk Consulting & Mitigation
IT & Business Insights
- Weekly & Monthly Reporting
- IT Asset Inventory Portal
- Budget Planning
- Live & Realtime Dashboards
- Lifecycle Management
- IT Documentation Portal & Access
- Self-service IT Ticket Portal
- Payment & Invoice Portal
Education & Training
- Cybersecurity Awareness Training
- Phishing Simulation
- IT & Business Productivity Training
- Weekly Cyber Tips
- Monthly IT & Security Newsletter
A Dedicated Team Becomes an Extension of Your Team
Our mission is to become our client's trusted partner and impact their success.
Managed IT Case Studies
Our approach is aimed to lower cost, increase revenue, mitigate risk and improve efficiency for our clients.
Watch Our Clients’ Success Stories
TruAdvantage
in 20 seconds
We’re Great Place to
Work Certified
Healthcare
since 2004
Non-Profit
since 2001
Startup
since 2018
Healthcare
since 2011
